ISO-IEC-20000-FOUNDATION VALID EXAM DURATION | ISO-IEC-20000-FOUNDATION NEW EXAM BRAINDUMPS

ISO-IEC-20000-Foundation Valid Exam Duration | ISO-IEC-20000-Foundation New Exam Braindumps

ISO-IEC-20000-Foundation Valid Exam Duration | ISO-IEC-20000-Foundation New Exam Braindumps

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:
Topic 2
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 3
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q33-Q38):

NEW QUESTION # 33
What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

  • A. ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused
  • B. ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization
  • C. An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001
  • D. It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system

Answer: C


NEW QUESTION # 34
Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?

  • A. By outsourcing change management
  • B. By promoting continual improvement of the SMS
  • C. By showing leadership and taking actions
  • D. By taking disciplinary action against underperforming employees

Answer: C


NEW QUESTION # 35
What is the relationship between ITIL and ISO/IEC 20000?

  • A. Both use the same Plan-Do-Check-Act methodology
  • B. They have similar management systems
  • C. ISO/IEC 20000 is based on ITIL
  • D. They are aligned

Answer: B


NEW QUESTION # 36
What is an example of a requirement for the service management objectives?

  • A. They should be shared with the customers
  • B. They should be left unchanged, even if services change
  • C. They should be consistent with the service management policy
  • D. They should be easy to realize

Answer: C


NEW QUESTION # 37
How are ISO/IEC 20000 Parts 1, 2, and 3 used?

  • A. Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider
  • B. Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way
  • C. A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3
  • D. It is mandatory for a service provider to conform to all parts of the standard

Answer: B


NEW QUESTION # 38
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